Clear terms,
before anything is agreed.

Information, enquiries and bookings

Website content is general information, not legal, firearms, land-management or veterinary advice. Conditions on land and the law can change, so specific arrangements must be checked for each job or event.

A submitted form is an enquiry only. It does not reserve a date, approve land, authorise access, create permission to use a firearm, confirm pest-control work or form a booking. An arrangement exists only when The Gamekeeper has confirmed the essential details and applicable terms in writing. Sporting customers must also accept the separate sporting booking terms through their private account.

Account registration

To activate an account you must provide your full name, email address, telephone number and main postal address, confirm you are 18 or over, accept these website terms, acknowledge the privacy notice and verify your email using the private link. Sign in is available only after registration and email verification. Sending an enquiry does not complete these steps. Existing customers who have not completed registration must do so using the same email address to retain access to their records.

Registration and email verification do not confirm identity, insurance cover, land authority, a booking or eligibility to participate. Any separate checks, documents and service terms still apply.

Account deletion and retained records

You can delete your customer account in Account settings after a recent sign-in. The owner may also delete a customer account after confirming the selected email address. Deletion is permanent; you can register again using the same address.

Closing an account removes account access and its profile. It does not cancel an order, booking or land permission, or automatically erase separate business records. We retain only information needed for the purposes below, with access restricted to authorised people.

Account access and profile

Removed when account deletion completes. Sessions, unused links, pending registration, address book and account profile are removed. Separate business records remain restricted.

Unsuccessful enquiries

Normally 12 months after closure. Delete or anonymise sooner if no longer needed; active matters and documented preservation holds are reviewed separately.

Completed or cancelled work, bookings and attendance

Normally six years after completion or cancellation. Keep only necessary contact, arrangement, accepted terms, payment, safety and correspondence evidence. Account closure does not restart the period.

Land permissions and boundary inspections

While permission is active, then normally six years after it ends. Keep the signed authority, relevant maps, inspections and changes needed to evidence the arrangement.

Financial records

The applicable tax period, if longer than the service period. For a sole trader: at least five years after the 31 January filing deadline for the relevant tax year. For a company: six years from the end of the relevant company financial year, with applicable longer tax requirements.

Raw identity and firearms-certificate uploads

Normally deleted 30 calendar days after the confirmed booking date. Account closure does not extend this period. A minimal check record can form part of the six-year service record; the raw document copy does not. Uploads remain subject to the existing operational approval gates.

Minimal account-deletion audit

Normally 12 months after closure. An opaque account reference, actor and deletion time; no copy of the deleted profile. Relevant evidence may remain longer only under a documented obligation or claim.

These are normal business retention periods, not a blanket legal requirement to keep all personal information for six years. We review records at least quarterly and delete or anonymise information when it is no longer needed. An inactive account is reviewed after 24 months; this is not a reason to keep unnecessary information.

Where a genuine police investigation, court order, tax enquiry, insurance matter or legal claim requires preservation, we may retain the relevant records beyond the normal period. We document the reason, scope and review date and review an open hold at least every 90 days. Incidents involving children, capacity issues or delayed claims may need a separately justified period. We do not keep every record indefinitely in case the police might ask.

We verify police requests, assess the applicable lawful basis or legal obligation, and share only necessary information securely. A request is not automatically a legal obligation or unrestricted access. We record the decision and disclose it to the individual where required, unless a lawful restriction applies.

You can ask for wider erasure or a review of retained records at enquiries@thegamekeeper.co.uk. We normally respond within one month, explaining any lawful exception. Closing an account does not waive your data-protection rights. New registration with the same email creates fresh account access; it does not automatically restore access to a deleted account's retained records.

Your information

You must provide information that is accurate, current and given with authority. If you submit details about land or another person, you must be entitled to do so and must not misrepresent ownership, occupation, permission, identity, age, experience or eligibility.

You are responsible for keeping account access links and private correspondence secure. Tell us promptly if you believe an account or link has been used without permission.

Land and sporting activity

Registration does not mean land has been accepted or that any activity may begin. Boundaries, authority, access, suitability, neighbours, livestock, crops, public rights of way, insurance, police requirements and any other relevant restrictions must be reviewed before use.

No person may participate merely because an enquiry or attendance record exists. Final participation remains subject to written arrangements, the law, insurance, safety instructions, site conditions and any identity, age, certificate or competency checks that apply.

Shop, gift cards and payments

The current shop is a collection preview and does not accept orders. Products, stock, prices, delivery terms and consumer cancellation information will be published before checkout opens. Gift cards are not currently on sale.

Where an individually agreed service payment request is issued, payment does not by itself confirm or alter a booking. The written service arrangements remain authoritative. Nothing in these terms limits rights that cannot lawfully be excluded, including applicable consumer rights.

Separate cancellation and refund terms apply to pest control, clay days, game shoots and sports shoots. The applicable service terms are shown before a customer accepts a quote or proposal.

Acceptable use

You must not misuse the site, attempt unauthorised access, interfere with its operation, introduce malicious material, scrape private information, impersonate another person or submit unlawful, threatening, misleading or abusive content. We may restrict access, remove submissions or report activity where reasonably necessary to protect people, land, records or the service.

Intellectual property and links

The website design, wording, branding and original imagery belong to The Gamekeeper or are used with permission. You may view and print pages for your own lawful personal use, but may not reproduce, sell or commercially exploit them without written permission.

Links to third-party websites are provided for convenience. Those services control their own content, availability and privacy practices.

Availability and responsibility

We take reasonable care over the site but cannot promise uninterrupted or error-free access. We may change, suspend or withdraw parts of it. To the extent permitted by law, we are not responsible for losses caused solely by reliance on general website information or by circumstances outside our reasonable control.

Nothing here excludes responsibility where exclusion would be unlawful, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Law and changes

These website terms are governed by the law of England and Wales. Courts with the appropriate legal jurisdiction may hear a dispute. We may revise these terms as the service develops; the date above identifies the current version.