Customer care

Delivery & returns.

Clear information, presented before checkout.

Delivery

Available services, prices and expected dispatch times will be shown beside the basket before payment. These details will be finalised with the opening stock and fulfilment arrangements.

Returns

The returns window, exclusions and simple request process will be shown here before the shop opens. Customers with an account will also be able to request and track a return from their order history.

Order tracking

Dispatch confirmation and tracking will be provided by email, with the same information available in the customer account.

Questions

For an existing enquiry or any pre-opening question, email enquiries@thegamekeeper.co.uk. Final delivery and returns terms will be published before shop checkout is activated.