Customer care

Delivery & returns.

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Delivery

Standard UK delivery is £4.95 per order. We will show the full cost before payment when checkout opens. Dispatch times and any restrictions will be confirmed before orders can be placed.

Returns

If you change your mind or need another size, you pay the return postage. Contact us before sending an item back so we can give you the return instructions. If an item is faulty or we sent the wrong item, we will cover reasonable return postage. Your statutory rights are unaffected. On a full cancellation within the statutory period, we refund the item price and the original standard delivery charge; you pay the return postage for a change-of-mind return.

Order tracking

Dispatch confirmation and tracking will be provided by email, with the same information available in the customer account.

Questions

For an existing enquiry or pre-opening question, use the customer service form. Full return instructions will be published before shop checkout is activated.